Terms & Conditions

Terms And Conditions

Please take time to read. These terms and conditions are between Crystal Clear 1st Aid Training Ltd and the Customer.

Guidance For Employers

The duties of the First Aider can be physically and mentally demanding. It is the employer’s responsibility to ensure that delegates are free from any conditions that would affect their ability to learn and to ensure they have the aptitude to cope with an intensive course of study.

To be eligible to attend the Level 3 First Aid At Work Requalification course, delegates must be in possession of a valid ‘First Aid At Work’ certificate issued by an HSE approved training provider.

Terms Of Booking

A binding contract will be formed when Crystal Clear 1st Aid Training accepts a customer’s booking.
All prices are subject to VAT.
Bookings may be made by email, completing the online booking form on our website or by telephone (telephone bookings must be followed up with an email).
All bookings will be confirmed via email, with an invoice containing full joining details and directions to the course venue.
If a delegate arrives late for a course or is absent from any session, we reserve the right not to accept them for training. In all such cases, the full cost of the fee remains payable. (To conform with RQF and Health & Safety Executive Requirements, attendance at all sessions is required).
On the rare occasion of unforeseen circumstances Crystal Clear 1st Aid Training may find it necessary to cancel a course. In such circumstances you will be given as much notice as possible and the offer of a free transfer to another course date or a full refund of fees.

Cancellation Policy

The terms and conditions tell you how we will provide training services to you and how we can make changes if required.

We understand that in these uncertain times, there is a need for more flexibility without incurring significant costs. To this means, we are pleased to offer the following flexible approach.

Standard Full Face To Face Course Bookings

Change Of Delegate Name Request

If you only wish to transfer your booking to another delegate name, no booking transfer fees apply.

Change Of Course Date Or Cancellation Request

The following terms will be applied:-

Up To 20 Working Days Before Course Start Date:- 1st Request To Move Date Or Cancel, No Fees Apply.

Up To 20 Working Days Before Course Start Date:- 2nd Request To Move Date, 25% Of Course Fee, Per Delegate.

Up To 15 Working Days Before Course Start Date:- 25% Of Course Fee, Per Delegate.

Up To 7 Working Days Before Course Start Date:- 50% Of Course Fee, Per Delegate.

Less Than 7 Working Days Before Course Start Date:- 100% Of Course Fee, Per Delegate.

Non-Attendees Of Course:- 100% Of Course Fee, Per Delegate.

Group Full Face To Face Course Bookings

Change Of Course Date Or Cancellation Request

The following terms will be applied:-

Up To 30 Working Days Before Course Start Date:- 50% Of Course Fee.

Less Than 30 Working Days Before Course

Start Date:- 100% Of Course Fee.

Non Attendees Of Course:- 100% Of Course Fee.

Blended Learning Part Online & Part Face To Face Course Bookings

Any Change Request:- Due To The ‘Online’ Portion Of The Course, Any Change Request Is Subject To 100% Of Course Fee, Per Delegate.

Non-Completion On The Online Part Of The Course

Before The Course Start Date:- The Inability To Attend The Face To Face Part Of The Course And 100% Of The Course Fee, Per Delegate.

Non-Attendees:- Full cost of the course.

Key Point Regarding The Cancellation Policy Conditions

The following key points should be noted regarding the above conditions:-

We do not consider Saturdays and Sundays a ‘working day’.
For each booking, the cancellation policy type in indicated on the invoice.

Terms Of Payment

All payments must be made within receipt of invoice. (Unless agreed with the Head Of Finance or Company Director). If payments are not made, the Cancellation Policy still applies.
The certificates will be emailed only to the person who has made the booking, typically 2-3 working days after the course (subject to the invoice been paid in full). If there is any issue with non-receipts of certificates, it is suggested Crystal Clear 1st Aid Training Ltd be contacted in a timely manner. If a request is made at a much later date, an additional charge of £5.00 +VAT per certeficate will apply due to the additional administration time.
Interest will be charged on invoices overdue by more than 28 days @ 5%, at the discretion of Crystal Clear 1st Aid Training Ltd. Customers will pay any reasonable expenses incurred by Crystal Clear 1st Aid Training in pursuing outstanding debts.
Crystal Clear 1st Aid Training reserve the right to change these Terms & Conditions at any time by posting changes on our website. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

Dignity At Work And Zero Tolerance Policy

In line with business practices, we operate a Dignity At Work And Zero Tolerance policy. Any aggressive or violent behavior towards our staff or any learners will not be tolerated under any circumstances.

Anyone giving verbal abuse to a member of staff, either in person or over the phone, and any learners on the course, will be excluded from the course. In addition, a letter will be sent to the responsible person for the booking advising any such behavior will not be tolerated, and why they were not allowed to complete the course.

Donna Collins

Managing Director
Crystal Clear 1st Aid Training Ltd
Issue No11 – October 2024