Frequently Asked Questions

• HSE & QCF regulated certificate.
• Patient assessment card.
• Course manuals.
• Assessment fees.
• All course material including writing materials.
• Resuscitation aid key ring.
• First aid badge.
• Tea, coffee and snacks throughout the course.
• Free car parking available…

Having the correct First Aid provision in the workplace is not only a legal requirement, it is incredibly important for the safety of you and your employees.

Our easy to use ‘First Aid Requirements Calculator’ has 3 simple steps that should only take a few minutes to complete. This uses the latest HSE guidance to provide you with a full breakdown of how many first aiders you need and what type of training they require.

You can view the ‘First Aid Requirements Calculator’ here…

You can make a booking in the following ways:-

• Direct using our ‘booking form’ on our web page.
• Email info@crystalclear1staidtraining.co.uk stating the type of course required, course date required and number of places required, or telephone us on 07899033444.

Once a booking has been received you will receive a confirmation email within 2-3 working days with your official confirmation letter (which includes the invoice and directions to our Sheffield training centre). If the course you have requested is full, we will contact you to offer you the next available date…

We accept the following payment methods via our webpage at the booking stage:-

• By Account Via Issuing Of Invoice.
• By PayPal.
• By Credit Card.
• By Bank Transfer.

We also accept the following payment methods after invoicing:-

• By Account Via Issuing Of Invoice.
• By Bank Transfer.
• By Cheque.
• By Phone…

All delegates must present photographic ID at the start of the course.

The new First Aid qualifications include written assessments (multiple choice papers). Should you require any special arrangements with regards to completing the assessments due to medical issues, please contact Crystal Clear 1st Aid Training to discuss these issues before the day of the course.

As there are practical floor work requirements on all courses, please make sure you wear suitable loose fitting clothing.

The course requires 100% attendance and delegates unable to attend part or the entire course, please contact Crystal Clear 1st Aid Training to make alternative arrangements.

For the Level 3 First Aid At Work Requalification course only, each delegate must bring their latest ‘First Aid At Work’ certificate (issued by a HSE approved training provider). To qualify for this course, this certificate must still be in date, if this is not the case, they are not eligible for this ‘requalification’, and need to attend the initial Level 3 First Aid At Work to regain the qualification.

Lunch is not provided; therefore it is advisable to bring a packed lunch…

Our programmed courses are delivered from our training centre, as per the following address:-

Crystal Clear 1st Aid Training Ltd
The Quadrant, Suite B
99 Parkway Avenue
Sheffield
S9 4WG

We can consider training at your site. These requests are discussed on an individual basis…

You can view our cancellation policy here…

You can view our course times here…

You can view our terms and conditions here…

The role of the Mental Health First Aider is to support employees in the workplace who are experiencing mental ill health or distress. This support can vary from having a non-judgmental conversation with a colleague, through to guiding them towards the right support.

The Mental Health First Aider role includes:-

• Being able to recognise the early signs and symptoms of common workplace mental health illnesses.
• Having the necessary skills to have a supportive, non-judgmental conversation with those who need it.
• Possessing the knowledge and confidence to guide colleagues to the appropriate professional support if they require it.
• Promoting greater awareness of mental health in the workplace and reducing stigma…

• Raises awareness of mental illnesses.
• Encourages early intervention to aid recovery.
• Increases confidence in dealing with mental illnesses.
• Reduces stigma around mental health issues.

In the workplace, there is still a great deal of ignorance around mental health issues. Many people are uncertain about how to recognise mental illness, and unsure about how to react when faced with it. They might also unwittingly exhibit stigmatising behaviours and attitudes. This means that those in need of Mental Health help and support do not receive it. By becoming more informed and aware, managers and employees will be able to spot the signs and symptoms of Mental Health issues and provide the right support more easily.

Someone with poor mental health may not realise it. Even if they do, they may be reluctant to seek help, or might not know where to turn for care. For an employee experiencing a Mental Health issue, your organisation’s informed and supportive response is likely to lead to a much more beneficial outcome.

Research suggests that improving UK workplace Mental Health management could reduce employers’ losses attributed to mental illness by 30%, collectively saving £8 billion a year…

Approximately 1 in 4 people in the UK will experience a mental illness each year. In 2016, 15.8 million UK workdays were lost due to mental illness.

The largest causes of sickness absence for our country’s workforce are depression, stress, and anxiety. Mental illness costs UK businesses around £35 billion every year.

This equates to:-

• £10.6 billion lost to sickness absence
• £21.2 billion in reduced productivity
• £3.1 billion in substituting employee’s members who vacate their roles due to mental illness…

As of 2018, the Health And Safety Executive updated their guidance, recommending that employers must provide sufficient mental health provision at work. Employers need to treat mental health in a similar way to physical health…